Privacy Policy

1. Introduction

Welcome to Maslyanaya Morkovi ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, postal address, phone number.
• Identity Information: Date of birth, nationality, passport details (when booking travel services).
• Financial Information: Payment details, billing address.
• Travel Preferences: Accommodation preferences, dietary requirements, accessibility needs.
• Communications: Records of your correspondence with us.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages you visit and time spent on those pages
• Referring website or source
• Operating system

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. For more information, please review our Cookie Policy.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and manage the services you request
• To process payments and complete transactions
• To communicate with you about your bookings, inquiries, or account
• To send you marketing communications (subject to your preferences)
• To improve our website, services, and customer experience
• To comply with our legal obligations
• To detect and prevent fraud or other illegal activities

4. Legal Basis for Processing

Under the UK GDPR and applicable data protection laws, we process your personal information based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Consent: Processing based on your consent for specific purposes.
• Legitimate Interests: Processing necessary for our legitimate interests, provided they are not overridden by your rights and freedoms.
• Legal Obligation: Processing necessary to comply with our legal obligations.

5. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties that help us provide our services (e.g., payment processors, tour operators, accommodation providers).
• Business Partners: Partners with whom we jointly offer products or services.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Data Security

We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to rectify inaccurate or incomplete information
• Right to erasure (the "right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the details in the "Contact Us" section below.

9. International Data Transfers

We may transfer your personal information to countries outside the UK or European Economic Area (EEA). When doing so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Maslyanaya Morkovi
42 Market Street
Keswick, Cumbria
CA12 5BD, United Kingdom
Email: [email protected]
Phone: +44 17687 72534